NavCar Licence Renewal Poor Service

I completed application for my Vehicle Licence Disc renewal on the 25 August 2020 and included the requested documentation. I did not hear from anyone to confirm receipt, the app was not updating the progress so I had to follow up.

On 31 August 2020 I get a reply from Mary informing me there is a delay and that request her colleagues to assist "@Chante Haywood and @*** , you will see below that client has used the correct process to send documents, but they have still not been marked as received. Please advise if all documents have been received and no amendments are required?"

Sep 1, 2020, 11:22 AM - No feedback, so I followed up

Sep 4, 6:49 AM - Confirmation that documents were received

7, 2020, 12:05 PM Liza Human - "Thank you so much for the documents. They are being processed and we will keep you updated as to when we receive the license"

Sep 8, 2:11 PM - Me to Liza "I got notification that my licence has been renewed successfully and the courier info will be sent to me. Following the above I receive a notification that it has been blocked. See attached Can you assist with clearing this up?"

Sep 8, 2020, 2:20 PM - Vicky "@Nellie Botha please can you provide the reasons why the licence has been block"

I follow up for two days and not reply till Sep 11, 5:55 AM - Vicky - " @*** please can you urgently assist. Client needs to understand what is blocking their renewal. We have not received feedback on this."

No reply since this last communication Sep 11, 5:55 AM, I have sent multiple emails.

On the FNB APP it showed as licence renewed, then oddly enough a day later it was “Blocked at Courier".

I have made many calls trying to get help, eventually I sorted this out myself, which I should have done initially, I just did not want to risk being in a long queue at the post office. So much for that.

I tried escalating this to Private Banker Laura Sharp, she is almost always not available from my previous experiences. Her auto reply has this " Escalations can be directed to our Sales and Service Manager, Cynthia Vilakazi on ***." The number does not seem to work. I sent emails to *** and still no replies yet.

I paid for the above service which ended up being total waste of time and money, I would not recommend using it based on my experiences. Total disappointment with FNB overall and I will be moving to another bank.

Apologies for the long post but I feel it’s important to show the time frame.