Nav Nightmare

So I decided to put the most innovative bank to a test. I ordered by licence disk via the app. Payment went through and I received confirmation that delivery of my disk would be done within a week. This was in February by the way. I then received a courtesy call that my disk was blocked and I was to wait for my documents and a temporarily blocked disk which was paid for already and which I would take with me to the traffic dept for renewal. Fair enough I understood that..... just to fast forward to end of May I still hadn't received the documents so I decided to go and sort out my staff at the traffic department which I did successfully. Therefore, I then requested for a refund from the most innovative bank since I did not receive the services. Ever since I've been taken from pillar to post. I have emails and phone calls to the Nav Car dept which I'm not getting any resolution. So today I spoke to Nhlanhla Moilase who "politely" advised me that they cannot assist as the ****** number I've been calling is not Nav Car but rather Wesbank. By the way this is the number that I've called all the time during this escalation and this is the first I've had of it. The sad part is that he didn't even take the opportunity to understand what my issue is. He simply advised that I should just contact the Nav Car supervisor Kazleen Jacob's who hasn't gotten back to me as it will eliminate the middle man which in this case its him. It's evidently clear that your process is flawed and you need to reevaluate it. "How can we help you?" GIVE ME MY MONEY BACK!