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JJ
JCordier.blackberry JCordier.blackberry

1 reviews | Active since Dec 2010

08 Apr 2019, 08:25

nav» Home - Housing Finance Refer = BROKEN

Getting upset with FNB as of late. I have raised my frustrations quite a few time and I still seem to experience similar problems.

I log/apply for services online/app and never seem to get a response from you. The moment you feel i need to be contacted for new products I only then hear from you.

I app**** on the "nav» Home - Housing Finance Refer" on the 2019/04/01 and till date have not had a single interaction from you, prior to that also app**** on the following two dates "2017/11/21" & "2018/05/24".

With regards to this service, I cannot recall that I was ever contacted from your side. All that I get is an outcome option I can click on and each time I get the same robotic response via email with a broken FNBproprtyleader weblink that doesn't help me at all.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Apr 2019, 11:11
Official
 
Good Day, 
  
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one) 
JJ
JCordier.blackberry JCordier.blackberry's update15 Apr 2019, 16:41
Reviewer Update
Do I need to write another review of the service I have received thus far. Again allot of empty promises and no one got back to me with regards to my enquiry