NAV-CAR TERRIBLEEEEEE

Contacting President of South Africa would be much easier than FNB!!

First of all I'm a foreigner and have a personal and business banking with FNB from past couple of years. Whenever I have an issue i can't contact bank as it requires an ID and I'm not a citizen so I don't have one (Common sense that FNB doesn't have). Sometimes i do get lucky if i try dialing wrong ID numbers until a call is diverted.

However i was offered On Road Protect from FNB about 4 to 5 months ago and every month they deduct R95 for this service. So far I haven't seen any benefit of this feature as I was informed i will be able to view my fines and get discount (Which is a total LIE!!) they don't show any fines and today I contacted FNB to inquire why is it not showing and the lady over the phone informed me she is unaware of On Road Protect?? like seriously I had to literally explain to her and finally she informed me she can't cancel the service as I have to email as they don't have a contact number. I'm totally disappointed with this bank and I guess it's time to move to a better bank!! My account number is *** in case you wanted to contact me, which I believe you won't.