Nav-Car Lisence renewal

I cannot believe that I need go this route AGAIN! On the 27th of July I used FNB's service to renew my vehicle license, paid for the service and they told me 7 to 10 working days if I remember correctly. On the 20th of August I received the first email form Road Protect(I understand that FNB uses them to do the renewals) from someone named Chante Haywood who informed me that there is a delay due to the agent in my area being unable to assist. I told her to please keep me updated as the license expires on the 31st of August and she said she will keep me updated. On the 26th of August I sent another mail to ask her for an update and received no reply. Tried again on the 27th and also no reply. I then phoned ***, a number I got form FNB chat who told me they cannot help and I must phone this number. Waited almost 10min and no one answered, I left a message and no one phoned me back. Now my issue with FNB is that I used THEM to renew my license not Road Protect so FNB is responsible to get my license to me in the time they said, I am no sure why I was contacted by a third party in the first place. I then tried to get a number to phone someone at FNB which is a nightmare, I guess they don't want you phoning them, spoke to two people in chat. I asked them to reverse this transaction so I can go do the renewal myself before I need to put my vehicle through the road worthiness test again because FNB failed to deliver. Brigette told me the transaction cannot be reversed!! I paid for a service that was never delivered, why can't FNB reverse a clearly ********** transaction? |Lucas said they need to send me a form and it takes 10 days, why could Brigette not give me this form?

To any one reading this review, please do not trust FNB, they clearly do not have your best interests at heart. They want to line their pockets with your money, not reverse ********** transactions and the promises they make carry no weight. Be warned. I do not know why I keep putting myself through this, I need to start looking for another bank, hopefully one that values their clients.