Nav Car - How can we make your life as difficult as possible?

How can we not ****ing help you?!

On 29th November 2019, I paid a traffic fine via the Fnb App (Nav Car). The money was successfully deducted from my bank account and shows under my payment history. Here is the kicker - Ekhurhuleni Traffic Municipality has not received the payment and they can not find where the money went to. Please assist as I am now being charged R29 to get a 3 line transaction history because Fnb did not pay the funds over correctly. R29 is a small amount of money, but it is ****ing ridiculous that I must be charged because Fnb is not delivering on their promises.

Please send me proof of where the money was paid to as a summons has now been issued because I was stupid enough to trust FNB to handle my traffic fine payment for me. I will never recommend nav Money, nav Car or any Fnb related products to anyone. This is ridiculous that Fnb promises to make things easier for their customers but then you must spend hours and hundreds of rands later to get the problem resolved.

Please send me proof of the bank account where the money was paid to so that I can get the problem resolved and make sure to never use Fnb's services again. Fnb can see the payment but the Traffic Department cant, so PLEASE PROVIDE THE ACCOUNT NUMBER OF WHERE YOU PAID THE MONEY TO!!!

Oh and before I forget it gets worse - on my app the fine payment shows as R40 000, I sent screenshots of the error and was promised feedback in December last year. Guess what, no feedback has been received and the fine still shows as being paid as R40 000. What great service you are providing!!!