Nav car fnb terrible service

Item: FNB (First National Bank)
Rating: 1
Author: Natashia K

Pathetic service from nav car option on the fnb app. Sent two emails as I had renewed two car licenses on the 24th of August. I had to go and check the progress of the application only to find that they were awaiting documentation. I never received any notification of this. I sent through the documents on the 2nd of September. No response. Tried calling fnb call center couldn't assist me. Called the number given only to find it is for navigate life. No answer from nav car. I paid R400 just for delivery fees and now when I urgently need my licenses as they have expired on both cars. They do not provide any feedback. I will definitely not be using this service as it creates more of an inconvenience. If I had gone to the license office I wouldn't have this problem. Both email addresses *** and *** have given feedback on this matter which is urgent. I should not have to follow up on a service I have paid for. Extremely inconvenient.

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Natashia K's updateReviewer Update

13 Sept 2020, 13:32

The service for nav car is extremely poor. Once again no communication is sent regarding the renewal progress. I had to follow up only to be told they are trying to get it processed urgently. I have to keep logging in. It shows the documents were received and sent for processing. The car licenses have expired. We will be incurring a fine if stopped by the traffic cops. This is extremely inconvenient. Furthermore there's a notification on the site saying there's a further delay for licenses renewal gauteng. I thought thisaapplication would be so helpful instead of going to the licensing department. I will never use or recommend this application to anyone. Extremely frustrating.

Natashia K's update13 Sept 2020, 13:32

Reviewer Update