nav_Car a no service service

In the normal course of business I am quite happy with the service I receive from FNB mainly because their online service are good enough that I don't have to pick up a phone or go to bank to get service. For this reason I decided to try their license renewal service for a change. The service provider I used in the past delivered my license normally within two days, absolutely excellent. So I submitted my documents to FNB to nav-Car. I keep on getting message that documents don't meet the requirement and I have to submit and municipal account ( which I have now done four times. )

So I use the TALK to Us facility. This is actually just a name for talk to the wall service. You get an email to tell you a consultant will call you within 24 to 48 hours. Well I have three now and no confidence that somebody will call me.

All I want is my money back to renew my license at a service provider that can actually deliver.