Nauseating frustrating pathetic service!

I have never in my life, being in the financial industry myself dealt with such a bunch of *********** people EVER! I have been on the phone for 3 days straight trying to resolve an offer made to me by FNB on which I made based other decisions.

On my banking app you pre approved my personal loan, and while I was busy accepting the offer the phone rang, I answered and the acceptance screen then dissapears, I call FNB to try and resolve the issue and NO ONE can help me, eventually after spending the DAY on the phone someone LIES to me and says it's resolved. Call back the next day, same story, third day even worse, an agent makes me lie about my salary to get me off her back says the plan will definitely work and alas, nothing!

I am so so so sick of the service, after being an FNB client since I started my career, I never been more appalled and disgusted or had more mistrust in ANY of my service providers like I have with FNB. It's actually exceptionally nauseating. To deal with SUCH *********** people, and still have to trust them with my salary?! I think it's time to go else where!

I am appalled at the lack of knowledge and help. Your staff are incapable of assisting your clients, and that is why you will never be the best bank!!!! I have used more that R300 in airtime trying to sort this out!