Name correction such a headache of a process

I opened a FNBy account for my child, and because of a typing error, the name was incorrect, however someone verified birth certificate and did pick this up. In any case, I spoke to 2 consultants and still no help. I was told to complete 2 forms and send through to CRSescalation and FNBkyc, they keep asking me for documents for a simple name correction- in the end I closed the account on the app because it’s frustrating to have such stupid processes