Name Change

I’m not happy at all. Went to Randfontein Branch to do Name and Surname Change and gave the consultant all the required Documents and told me everything it’s fine it’s changed in the system. I took a bank statement to my surprise when I got where the Documents where needed only the surname was change and first names it’s still the same, I wasted my time and I know very well that the day I need Assistance from FNB I would be told about how my names don’t correspond with the once on my new ID because those names and surname they don’t exist except on your system.