NAEDO Collection *****!

FNB's debit card dispute service is a total waste of time! I had a "Naedo Collection" debit order added to my account without my consent! I have been querying this for almost a month now, where I get an auto reply from FNB saying that they will come back to me. Then I get the same response every time:

"Good day,

Please be advised that the debit order dispute form contains transaction(s) that are less than 40 calendar days old. We are only able to process disputes for those debit orders that occurred more than 40 calendar days after the debit order date.

Please visit your nearest FNB branch, contact your private banker, the call centre on ********** or visit Online Banking to dispute all transactions that are less than 40 calendar days old.

Terms and conditions are available on the FNB website.

Regards Debit Order Queries FNB"

The transaction is definitely not more than 40 days old!

I have been trying to sort this out with their ***** department, but they keep referring me back to the debit order disputes section! They've sent me a form to fill in which I did, and I got same 40 days response as above. Then they sent me another form with someone else's banking details on, to fill in! The incompetency and lack of professionalism of their staff is shocking.