NM
Nhlanhla M
1 reviews | Active since Sept 2014
31 Jan 2019, 11:04
Mzansi/Egoli Rewards Unauthorized Debit Order
Yesterday i shared an image of that Egoli Rewards sms everybody got on twitter. We were told we can reverse the debit order and this is not the 1st time i had to reverse an unauthorized debit order. Now there is a purchase of R135 that came off my account today and it says Mzansi and has my ID Number. Have no idea what this is and can't reverse it as it comes off as a purchase. A lot of people complained about this yesterday. WHY THE **** CAN I NOT REVERSE IT? OH WAIT IT CAME AS A PURCHASE THIS TIME NOT A DEBIT ORDER. I WANT MY R135 BACK. YOU GUYS ARE NOT EVEN TRYING TO STOP THESE ****S. LET ME KNOW IF YOU DONT WANT MY BUSINESS ANYMORE.
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Replies (1)FNB (First National Bank)'s replyOfficial
31 Jan 2019, 14:13Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply31 Jan 2019, 14:13
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
