1 reviews | Active since Jul 2018
Mzansi R109 ******* debit
There is an unauthorized debit order of R109 on my account from a company called Mzansi. What scares me is that they even have my ID number and I do not know how they got these details. I fail to understand how my back authorizes a debit order without my consent. I have reversed the debit order however my fear is that whom ever these people are will continue from month to month. Reversals reflects badly on my credit rating.
Good day Zweletu Kashe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Zweletu Kashe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)