MYSTERIOUS OVERDRAFT ON MY ACCOUNT - NO ANSWERS WHEN I REQUEST HELP

IVE BEEN AN FNB CLIENT FOR OVER A DECADE BUT I NEVER THOUGHT ID BE TREATED THIS WAY. IN JANUARY A CALL CENTRE AGENT CALLED AND OFFERED A BANK OVERDRAFT WHICH I ACCPETED OVER THE PHONE BUT HAVE NEVER USED THIS SERVICE AND DIDNT GET PROPER INFOMATION AS TO WHAT IT ENTAILS AND HOW THIS WORKS (REVOLVING DEBT AND EXTRA CHARGES ASSOSIATED) I HAVE NEVER RECEIVED AN SMS OR ANY COMMUNICATION WITH REGARDS TO THIS OVERDRAFT.

YESTERDAY, ANOTHER CALL CENTRE AGENT CALLED TO OFFER ME ANOTHER SERVICE, WHEN I DECINNED, SHE SAID I ALREADY OWE THEM R20 000 AND SHE JUST WANTED TO UPDAGREDE THIS SERVICE. I WENT INTO THE BANK, BANK CITY BRANCH IN JHB CENTRAL AND SPOKE TO ZINHLE, SHE SAID SHE CANT HELP ME AS THIS QUERY IS FOR ANOTHER FNB DIVISION, SHE CALLED THE PREMIER DIVISION AND SPOKE TO LEBO WHO ASKED IF I DIDNT RECEIVE MY STATEMENTS VIA EMAIL AND I TOLD HER I HADNT AND SHE SAID SHE WILL SEND MY STATEMENT TO MY EMAIL. SHE ALSO SAID THEY WILL INVESTIGATE AND CALL ME BACK. I REQUESTED A RECORDING OF THE CALL MADE TO ME WHEN I TOOK UP THIS SERVICE AND THEY SAID IT WILL TAKE A FEW DAYS AND THEY WILL SEND IT TO THE BRANCH AND THE BRANCH WILL CONTACT ME.

MY COMPLAINT WAS NOT GIVEN PRIORITY AS IT WAS LATE AFTERNOON AND THEY WANTED TO GET ME OUT OF THE WAY AS SOON AS POSSIBLE. ONE OF THE MANAGERS CALLED TODAY BUT HAD NO FEEDBACK, I STILL DONT HAVE THE RECORDING EVEN THOUGH THEY HAD THE DATE OF WHEN THE CALL WAS MADE. THE CALL CENTRE AGENT GAVE HALF INFOMATION AND WAS JUST TRYING TO PUSH HER SALES. I WAS NOT AWARE OF ALL THIS THAT I HAVE ON MY HANDS AND WHATS WORSE IS IAM NOT GETTING ANY ANSWERS AND MY CASE SEEMS TO BE SIDELINED AS ITS NOT PRIORITY TO FNB

I HAVE BEEN SENT FROM PILLAR TO POST WITH NO SOLID ANSWERS AS TO WHAT REALLY IS HAPPENING. NOMSA MATHE