1 reviews | Active since Mar 2017
MyFirstSavings
<p>I opened 2 of the abovementioned accounts for my kids in the middle of 2016. In Feb 2017 I received an SMS stating I my e-mail proof of residence and copies of ID's of my 2 children to an e-mail address or the accounts will be changed to a flexi fixed account.</p> <p>I sent a message via the FNB website to my private banker asking if this is legit? I received no reply I looked on the website where I can upload FICA related documents and related items and it clearly stats no documents are out standing so I left it.</p> <p>Today 22-03-2017 I receive 2 SMS's that changes are coming to the abovementioned accounts I must have a look on the website, I go have a look and I see no news. I ask what is up with you FNB? I have been a loyal customer all my life, get your act together!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
