My worst experience I am having with fnb

Hi the name is Abduragmaan Abraham's I am just following up on my experience with FNB till now I haven't had my retrenchment money return after a lot of calls again email from them letting they will be reversing on proof that I have send my document to FNB life which I have send them I am everyday with them on the phone either being put on hold or my call dropped or transfer from one department to other I am tired as this was my retrenchment monies they have deducted from my account and I have policy with them to cover it futhermore I have to keep mailing this every department it's like dealing with 10 different companies yet they can transfer from one to the other so ja my worst experience with such a well known enterprise that says u got a team of bankers on call it feel like the banker don't know there job I am frustrated as wud want this sorted going on for 4 weeks