My wifes Card has expired last month

Hi FNB<br> <br> this complaint is on behalf of my wife .<br> <br> Her FNB card has expired , she had went into the Carlswald branch to find out when the new card will be available 2 weeks ago, I called the branch today and Carlswald FNB cannot find her card.<br> <br> this is really bad service , could someone please arrange to find out where her card is so we can collect , Due to this she was stuck at a garage yesterday , where she filled gas and could not pay for it . this is a huge inconvenience and I will appreciate IMMEDIATE attention from the cards department for this .<br> <br> Annoyed at the service. because she should have had the card way before it could expire, she shouldn't have to run after the bank asking when her card will arrive , we expect the total opposite situation to be in place.<br> <br> Please Rectify ASAP.