My time means nothing!

<p>Blocked my account due to suspected *****, all went well. Ordered a new card and within a few days received an sms that my new card is ready for collection at the branch I nominated (Featherbrooke Village shopping centre)</p> <p> </p> <p>Went to collect my card and I asked that all my services be reactivated. The lady informs me that I must phone the online banking department as they are the only ones that can do this. They don't do this in the branch. I asked her to be sure, 100% sure that I don't need to be in the branch to do this, again she says I just need to phone the online banking department. Well, guess what, I get told that I need to go to a branch and THEY, the branch must contact the online department with me THERE!!! Thank you FNB, thank you for showing me how little you care about my time. You suck!</p>