dN
dolly N
1 reviews | Active since Feb 2017
07 Sept 2026, 23:52
My son was hit during their investigations
#106 days FNB still wont finalize my claim! Terrible service, endless delays!
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Replies (1)dN
dolly N's updateReviewer Update
08 Sept 2026, 00:14FNB Insurance (first rand) Unacceptable claim process and poor service.
I am Millicent Dolly Khanyisile Magwaza, a long-standing FNB client. My vehicle was involved in an accident on 24 May 2026 (driver had my permission). I lodged the claim (RMO49335 / P***/02) on 26 May 2026 and submitted all documents. FNB lost my documents, forcing me to resend. They then hired external investigators (CIG) but made me resubmit everything to them as well. My son, already traumatised, was taken back to the accident scene by CIG on 9 July and was struck by a taxi mirror.This matter has been referred to management two times. On 4 September 2026, FNB confirmed receipt of the investigation report and referred it to management for review. This is the 3rd time being referred to management. yet to date, I have received no final decision. I have had to constantly chase updates, that's when I will receive communication on what is the delay.
This is unacceptable for a loyal client. I demand that my valid claim be finalised and paid immediately, plus compensation for the emotional distress, inconvenience and poor service caused by this prolonged delay. My claim has been outstanding for over 15 weeks with no final decision. If I do not receive a satisfactory response within 7 days, I will escalate to the Ombudsman, cancel my policy, and take my complaint public. I await your urgent feedback.
I am Millicent Dolly Khanyisile Magwaza, a long-standing FNB client. My vehicle was involved in an accident on 24 May 2026 (driver had my permission). I lodged the claim (RMO49335 / P***/02) on 26 May 2026 and submitted all documents. FNB lost my documents, forcing me to resend. They then hired external investigators (CIG) but made me resubmit everything to them as well. My son, already traumatised, was taken back to the accident scene by CIG on 9 July and was struck by a taxi mirror.This matter has been referred to management two times. On 4 September 2026, FNB confirmed receipt of the investigation report and referred it to management for review. This is the 3rd time being referred to management. yet to date, I have received no final decision. I have had to constantly chase updates, that's when I will receive communication on what is the delay.
This is unacceptable for a loyal client. I demand that my valid claim be finalised and paid immediately, plus compensation for the emotional distress, inconvenience and poor service caused by this prolonged delay. My claim has been outstanding for over 15 weeks with no final decision. If I do not receive a satisfactory response within 7 days, I will escalate to the Ombudsman, cancel my policy, and take my complaint public. I await your urgent feedback.
dN
dolly N's update08 Sept 2026, 00:14
Reviewer Update
FNB Insurance (first rand) Unacceptable claim process and poor service.
I am Millicent Dolly Khanyisile Magwaza, a long-standing FNB client. My vehicle was involved in an accident on 24 May 2026 (driver had my permission). I lodged the claim (RMO49335 / P***/02) on 26 May 2026 and submitted all documents. FNB lost my documents, forcing me to resend. They then hired external investigators (CIG) but made me resubmit everything to them as well. My son, already traumatised, was taken back to the accident scene by CIG on 9 July and was struck by a taxi mirror.This matter has been referred to management two times. On 4 September 2026, FNB confirmed receipt of the investigation report and referred it to management for review. This is the 3rd time being referred to management. yet to date, I have received no final decision. I have had to constantly chase updates, that's when I will receive communication on what is the delay.
This is unacceptable for a loyal client. I demand that my valid claim be finalised and paid immediately, plus compensation for the emotional distress, inconvenience and poor service caused by this prolonged delay. My claim has been outstanding for over 15 weeks with no final decision. If I do not receive a satisfactory response within 7 days, I will escalate to the Ombudsman, cancel my policy, and take my complaint public. I await your urgent feedback.
I am Millicent Dolly Khanyisile Magwaza, a long-standing FNB client. My vehicle was involved in an accident on 24 May 2026 (driver had my permission). I lodged the claim (RMO49335 / P***/02) on 26 May 2026 and submitted all documents. FNB lost my documents, forcing me to resend. They then hired external investigators (CIG) but made me resubmit everything to them as well. My son, already traumatised, was taken back to the accident scene by CIG on 9 July and was struck by a taxi mirror.This matter has been referred to management two times. On 4 September 2026, FNB confirmed receipt of the investigation report and referred it to management for review. This is the 3rd time being referred to management. yet to date, I have received no final decision. I have had to constantly chase updates, that's when I will receive communication on what is the delay.
This is unacceptable for a loyal client. I demand that my valid claim be finalised and paid immediately, plus compensation for the emotional distress, inconvenience and poor service caused by this prolonged delay. My claim has been outstanding for over 15 weeks with no final decision. If I do not receive a satisfactory response within 7 days, I will escalate to the Ombudsman, cancel my policy, and take my complaint public. I await your urgent feedback.