JM
Jackson M
1 reviews | Active since Aug 2020
23 Apr 2026, 10:50
My service suite
Is it just me or is the FNB my service suite completely useless and employees don't know what their doing? I spoke to literally 9 consultants Ashton,Thembekile,Kgosi,Ntsoaski,Gloria,Sipho,Lucia,Mthokosizi,Qiniso and no one could assist me or just passes the query to the next who also doesn't know anything. I even went to a branch and it was confirmed that these agents don't have a clue what is happening. Worst service ever from FNB
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Replies (1)JM
Jackson M's updateReviewer Update
04 May 2026, 10:38So I'm back again with nothing being done by FNB,
The reason why I logged calls is because the bank chargers are ridiculous.
I logged a call on 16th April and paid up the account,,,after speaking to all those clerks(9)my account is now again in arrears,its like they want the account to be in arrears always.
SC-*** was the first call logged
Taking 1 step forward and seeing that 9 people "assisted" its 9 steps back.
Fnb do u not want to close my account??
I should not have to pay the new arrears since I already paid it up and asked 9 people to assist me but they all failed
The reason why I logged calls is because the bank chargers are ridiculous.
I logged a call on 16th April and paid up the account,,,after speaking to all those clerks(9)my account is now again in arrears,its like they want the account to be in arrears always.
SC-*** was the first call logged
Taking 1 step forward and seeing that 9 people "assisted" its 9 steps back.
Fnb do u not want to close my account??
I should not have to pay the new arrears since I already paid it up and asked 9 people to assist me but they all failed
JM
Jackson M's update04 May 2026, 10:38
Reviewer Update
So I'm back again with nothing being done by FNB,
The reason why I logged calls is because the bank chargers are ridiculous.
I logged a call on 16th April and paid up the account,,,after speaking to all those clerks(9)my account is now again in arrears,its like they want the account to be in arrears always.
SC-*** was the first call logged
Taking 1 step forward and seeing that 9 people "assisted" its 9 steps back.
Fnb do u not want to close my account??
I should not have to pay the new arrears since I already paid it up and asked 9 people to assist me but they all failed
The reason why I logged calls is because the bank chargers are ridiculous.
I logged a call on 16th April and paid up the account,,,after speaking to all those clerks(9)my account is now again in arrears,its like they want the account to be in arrears always.
SC-*** was the first call logged
Taking 1 step forward and seeing that 9 people "assisted" its 9 steps back.
Fnb do u not want to close my account??
I should not have to pay the new arrears since I already paid it up and asked 9 people to assist me but they all failed