JS
Johannes S

1 reviews | Active since Dec 2016

05 Apr 2017, 12:36

My Samsung Device not Verified

<p>on 29 March my phone went dead i then went in to vodacom were thy reset and load my software again it is from that date that i dont have full access to my app i phoned numerous time to the call center and thy said i must do a payment Of more ThanR350 i did do a payment of R932 on 31 march 2017 up till now i am still</p> <p>waiting for it to be verified . Myid ********** 043088 Please i need it to be verified</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Apr 2017, 12:58
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)