My Salary Frozen

My account was frozen on the 29th of May . I did provided them with my letter of appointment and my passport and proof of residence. The bank manager promised that someone was going to call. Noone called . I wemt into the bank again the third time and they scanned the documents. Out of curiosity I called the call centre and they said they had not received anything .Today the 10th I have called the bank manager who is in a meeting and he said I must call letter and give all my details again.<br> I am now wondering if I am ever going to get that money since noone wants to help at branch level.<br> Again the account was frozen without any alarm. Can someone please I am desperate need to pay rent and buy food for my kids.