My R14,600 is lost at FNB

On the 29th of September 2023, I transferred R14,600.00 to my easy-zero account from another bank, and this was a pay and clear transaction. The did not reflect on my fnb easy-zero account on the day of transfer even the following day, in fact, even today, the 2nd of October 2023 the money is still not in. I went to FNB branch in Randfontein Village square branch on the 30th of September 2023. A guy I cannot mention by name told me that I need to wait for 7 days for money to bounce back to my other bank because the money I transferred to the easy-zero account is too large for the account. I called the call center and I was told the same. I have to pay, which is already overdue. I am about to be kicked out where I stay, I have other bills to pay. Where am I suppose to stay with my kids and wife, when FNB is holding my hard earned money ransom?

I am taking this issue further and I won't stop until I get my money.