My profile not updated

on the 17th of July 2015, I went into FNB Southgate to collect my new cheque card. I requested an overdraft and was advised that I cannot get one, as I was on debt review as per the Hogan system. I have paid off this account in August 2013/2014 and fail to understand. I asked why is my status on debt review, the consultant stated his manager is looking into it I will get feedback in 72 business hours. I had to take the liberty to call back today myself. the manager Bulelwa called back to advise me I must call NCR to update my profile. why should I update the profile, when they had agreements with whoever they state has closed down in order to update my profile. this is not service, my profile is not updated and meaning other providers will see it as a bad credit scoring