rR
ryanrrudman R
1 reviews | Active since Aug 2016
01 Dec 2017, 14:49
My private banker keeps putting my calls to voice mail
My private banker keeps putting my calls to voice mail to avoid solving my issue
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
02 Dec 2017, 10:47Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
FNB (First National Bank)'s reply02 Dec 2017, 10:47
Official
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
rR
ryanrrudman R's updateReviewer Update
04 Dec 2017, 07:19Good Morning
Here is my issue with FNB. A few months ago I had to contact the head of private clients as I couldn’t get hold of my private banker. Had him replaced. Didn’t even get a call from the new one – who is just as useless. No surprise as FNB has no regard for its clients.
Your system went down again/or was hacked, either way I don’t care. What happened was I was stuck with all my debit orders bouncing on the 1st of December and not able to access any of my finds through any of my banking channels, not even snap scan or the banking app and atm withdrawal worked. Can you imagine how embarrassing it is to not be able to pay for a R12 espresso with a black card with a que of people behind you- No I imagine not as FNB does not car about its clients.
To escalate things I tried to call my new Private banker and surprise was he kept on putting his phone straight to voice mail. Tried this for 30 minutes before I got hold of a call centre agent and demanded to speak to someone in charge.
Got put through to Michelle who is the receptionist/call manager. Defiantly not who I was asking for. I continued to protest until I was put through to a George who was apparently the head of private clients. Same thing, his phone went straight to voicemail. Continued my efforts until I was able to get the contacts for a Makosini Ndlovu who was apparently he head of private clients regional manager – Guess what another supposed fnb management staff member who’s phone was on voice mail. This all at 14:00???? He had the cheek to send me an sms after I left him a voice mail…. Shocking service as usual – shouldn’t have expected anything else
At this stage I was able to get though to a Mr Coetzee on his Cell phone apparently . He informed me that the only person who could deal with my query would be the head of private clients who is in an Exco meeting in the sandton office???
Like really??? Not one person answered and now I should believe that people are working and in meetings.
Your service is disgusting FNB. I have been a client for years and this is the last straw. I have already contacted Investec and Absa Private Wealth Clients and cannot wait to move in January after the December madness as I know if I move now FNB WILL stuff something up and I WILL be *****ed without access to my funds or bounced debit orders again.
R.Rudman
rR
ryanrrudman R's update04 Dec 2017, 07:19
Reviewer Update
Good Morning
Here is my issue with FNB. A few months ago I had to contact the head of private clients as I couldn’t get hold of my private banker. Had him replaced. Didn’t even get a call from the new one – who is just as useless. No surprise as FNB has no regard for its clients.
Your system went down again/or was hacked, either way I don’t care. What happened was I was stuck with all my debit orders bouncing on the 1st of December and not able to access any of my finds through any of my banking channels, not even snap scan or the banking app and atm withdrawal worked. Can you imagine how embarrassing it is to not be able to pay for a R12 espresso with a black card with a que of people behind you- No I imagine not as FNB does not car about its clients.
To escalate things I tried to call my new Private banker and surprise was he kept on putting his phone straight to voice mail. Tried this for 30 minutes before I got hold of a call centre agent and demanded to speak to someone in charge.
Got put through to Michelle who is the receptionist/call manager. Defiantly not who I was asking for. I continued to protest until I was put through to a George who was apparently the head of private clients. Same thing, his phone went straight to voicemail. Continued my efforts until I was able to get the contacts for a Makosini Ndlovu who was apparently he head of private clients regional manager – Guess what another supposed fnb management staff member who’s phone was on voice mail. This all at 14:00???? He had the cheek to send me an sms after I left him a voice mail…. Shocking service as usual – shouldn’t have expected anything else
At this stage I was able to get though to a Mr Coetzee on his Cell phone apparently . He informed me that the only person who could deal with my query would be the head of private clients who is in an Exco meeting in the sandton office???
Like really??? Not one person answered and now I should believe that people are working and in meetings.
Your service is disgusting FNB. I have been a client for years and this is the last straw. I have already contacted Investec and Absa Private Wealth Clients and cannot wait to move in January after the December madness as I know if I move now FNB WILL stuff something up and I WILL be *****ed without access to my funds or bounced debit orders again.
R.Rudman