AO
Aasifah O

1 reviews | Active since Mar 2010

26 Oct 2016, 10:29

My Private Banker is a post office

<p>I received a letter from your credit card division confirming that the credit card was paid up.</p> <p>Surely this was the responsibility of my private banker?</p> <p> </p> <p>I've been struggling with tis for 6 months now. I want a different, effecient private banker who understands what her role entails.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 12:49
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)