My parents are with FNB for over 40 years

My parents are with FNB for over 40 years . They are pensioners and struggling but have ALWAYS remained loyal to the group. New changes have been made to EBUCKS from 1st July this year especially to gold card holders. FNB claims it listens to the comments of customers and EBUCKS is intended to benefit customers across all segments. I have proven with facts and figures how the new rules would significantly diminish/ reduce my parent's ebucks benefits from what they were qualifying for. After all this time this is how FNB thanks it's customer's. It took an eternity from the time i complained to an ebucks MANAGER to the time i received official correspondence which effectively confirmed they COULD do NOTHING about my parent's situation and i can guarantee my parent's aren't the only ones negatively affected by the new changes. It's so sad to see FNB treating it's LOYAL customers in such a despicable manner .