1 reviews | Active since Jul 2016
My Pain !!!
<p>I had a credit card at FNB bank with R8000 limit,it was active and in use. I could not afford to pay monthly instalments but cellc/Nashua mobile continued to debit me off my credit card and FNB allowed the limit to increase to R60000 on my credit card without my consent and any increase consent. I was handed over to attorneys and salary was garnished which led me to fall in debt with other institutions. I had to pay all monies owing to the bank and other institutions,attorney fees etc. I paid a total of R64000 and am still paying a few institutions for debt due to this. How did my limit increase so high? and why without my consent? And is this normal practice? I suffered financial starain and stressed daily, had to seek medical attention and I am still paying and suffering financially due to this wrongful procedure. PLEASE FIX THIS</p>
Good day Mr Maharaj,
Thank you for the response to our emails.
Please accept our apologies in the service experience having noted that this matter took long to resolve.
Thank you for the feedback since we always endeavour to learn from these experiences with a view of improving our relations and the customer experience.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints
Good day Mr Maharaj,
Thank you for the response to our emails.
Please accept our apologies in the service experience having noted that this matter took long to resolve.
Thank you for the feedback since we always endeavour to learn from these experiences with a view of improving our relations and the customer experience.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints
