QS
Queen S
1 reviews | Active since Feb 2014
23 Oct 2015, 07:49
my money was withdrawn in another atm
I went to an atm in Durban west street few minutes ago when I inserted my card it did not give me an option for a pin code when I pressed cancel my card did not come out instead it gave me an option for my cellphone number when I keyed in my cell number there was no temporary pin smsed on my phone. I immediately cancelled it and spoke to michelle who assured me it was cancelled but when I checked R3000 was withdrawn.<br> I worked so hard for my money.<br> <br> I really need that money please help me!
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
23 Oct 2015, 09:57Hello nkanono,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 794702.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 794702.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Oct 2015, 09:57
Official
Hello nkanono,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 794702.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 794702.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
