My money was deducted but the airtime was not received.

I bought a R200 Vodacom airtime this morning using my FNB banking app and my vodacom number was not recharged.I called FNB customer services and I was given a merchant reference number: 665368 and I was referred to Vodacom to get the voucher number.I then called Vodacom and I was told that the airtime purchase request is not received on their side, I called 5 times since this morning. I then called FNB and after explaining my query my call was dropped as well. I need my R200.00 refund, formal apology as to why my call was dropped 3 times by FNB agents and also to be refunded the total amount of airtime that I spent calling FNB without any assistance.