1 reviews | Active since Feb 2017
My money not safe with FNB, and they dont care
<p>Two Transactions totalling an amount of R3500 went off on my FNB Account, Reported the matter as as soon as i got the notification SMS's which were also late. They said they cannot take responsibilty as my card was used in an area where i usually transact. the Area is Picketsberg by the way.</p> <p>I have the card with me and someone must have accessed my Account through ***** or something and they released my money without my concern and now they are telling me they wont refund me. i am appalled and considering moving my business elsewhere as they dont look after their customers and the secutity on their Account is lame .</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)