1 reviews | Active since Jan 2013
My MONEY IS CLEARLY NOT SAFE WITH YOU.
Hi,<br> <br> I and my mother have linked our accounts and she has signing powers on my accounts visa versa. She has been noticing that 99 rand has gone off twice on her account and she doesn't have any relationship with the company called RISKFIN Cares. I am actually very angry that your bank doesn't take any precautionary measures to make sure that ********** do not access our accounts without our consent. I am worried that I keep quiet alot of money with you and I would hate to have it all disappear in your hands, I called FNB about 5 times spending over 20 minutes on the line on Friday speaking to clueless rude consultants, the was one lady who sounded coloured or Indian I forgot her name, she kept redirecting me to put in my card details over and over and putting me on hold only to hang up, all the people whom I spoke to on Friday were all useless except for one who was able to stop the debit order, she was very helpful. Unless you guys put my safety and that of my money a priority then I might as well move banks. I pay a lot on bank charges and I expect to receive a top class service which I am not receiving.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Contact Center who will provide you with feedback.
The reference number is 734576.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Contact Center who will provide you with feedback.
The reference number is 734576.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
