My money disappears with no help to retrieve to pay my suppliers

I transferred funds to pay providers today, from my account that has 48hr fund release. Previously the description of options available to transfer funds were the account number and account description. now they only have account descriptions - so i chose my related savings account. Now that i need money to pay providers i find out the account paid to is an inactive account. Why on earth not pay into my active account. My calls to the call centre was 1st to be transferred to business then to investement and being placed on hold by agent - not waiting to hear everything i have to say. Im on the call 24mins already for a stupid error on the bank side. Appalling service to link an inactive account while i have an active account. They now have a further 48 hr turnaround time and 'unfortunately there is nothing they can do'. in this day and age when we can just transfer money inbetween. It seems the banks do not care or take ownership to fix when they make errors like this, they just expect clients to suck it up.