1 reviews | Active since Feb 2012
My money are not safe at FNB
I have a complaint regarding the safety of my money at FNB. I have used my cheque card three times the past week at a certain garage, and not once did they request me to enter my PIN number. I phoned FNB now to find out and they basically said that's how it is and I must accept it.<br> <br> I am very sorry but I will not accept it. When I asked what will FNB do to ensure that my money are safe, they said that they cannot do anything before a ***** case was opened. So in other words, someone must first ***** my bank card and use the money in my account without entering a pin before FNB will investigate the matter. And the best is they cannot say how long the investigation will take and IF I will ever get my money back.<br> <br> I guess I will have to move to another bank if that is the case.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 673719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 673719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
