WF
Wihan F

1 reviews | Active since Feb 2012

28 Apr 2015, 09:02

My money are not safe at FNB

I have a complaint regarding the safety of my money at FNB. I have used my cheque card three times the past week at a certain garage, and not once did they request me to enter my PIN number. I phoned FNB now to find out and they basically said that's how it is and I must accept it.<br> <br> I am very sorry but I will not accept it. When I asked what will FNB do to ensure that my money are safe, they said that they cannot do anything before a ***** case was opened. So in other words, someone must first ***** my bank card and use the money in my account without entering a pin before FNB will investigate the matter. And the best is they cannot say how long the investigation will take and IF I will ever get my money back.<br> <br> I guess I will have to move to another bank if that is the case.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2015, 13:18
Official
Hello WJ F,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 673719.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)