My money

Item: FNB (First National Bank)
Rating: 1
Author: Wonga N

Its been more than the 48hours turn around time I was promised. Here i am still struggling to get my money. Yolanda keeps calling and promises to get back to me and never does.

Why does one have to struggle so much with FNB, all I ask for is my money and I'll walk away. FNB staff members has been nothing but very *********** to me these last few days. Kindly please help me get my money.

I trust FNB with my hard earned money and when I complain this is the kind of service o receive. All I want is my money. Is it so hard?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

29 Apr 2019, 10:38

Good day Wonga Nkosi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As mentioned by FNB the turnaround time for your complaint/ dispute to be resolved is 48 working hour which is 5-7 days.
Please note that your complaint is being attended to and is still within the turnaround time.

Once resolved FNB will be in contact with you.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply29 Apr 2019, 10:38

Official

Wonga N's updateReviewer Update

29 Apr 2019, 12:25

Good day, I honestly do not appreciate the feedback given. I am an unhappy customer who has not gotten any joy from FNB. What should one actually do to get feedback and a prompt response?

Wonga N's update29 Apr 2019, 12:25

Reviewer Update

Good day, I honestly do not appreciate the feedback given. I am an unhappy customer who has not gotten any joy from FNB. What should one actually do to get feedback and a prompt response?