My money

- Yesterday the 24th April I then received a call from a lady who said someone who is dealing with my complaint would call me before 17h00. - I instead received an email from a lady called Yolanda Gaehler, who said it was a courtesy email and would contact me once the matter has been investigated.

I am so disappointed in the way FNB handles their quieries and actually think an email would bring back R4500.00. I am puzzled as to how this is being handled. Why is it a husstle when one needs to get their money back when it comes to FNB?

This is where it all started - I have been in touch with the merchant who called their bank to call FNB to assist with the return of my funds who them asked me to call FNB so I could verify myself, which I did and then the consultant from your cancellations department then advised me to fill in a disputes form and send it to you.

I also have an email which I received that Emakhosini had sent to FNB in regards to my funds.

I have called the Priemier suite today to find out of my dispute form was received and was instead told I will receive an automated response when i send an email to the disputes team, I would receive a text with a reference number which I never received any of those.

Can someone kindly advice what one needs to do to receive the best and efficient service from FNB. Kindly please assist me. All I need is my money.