My money

Good day,

Kindly find attached dispute form.

I have been in touch with the merchant who called their bank to call FNB to assist with the return of my funds who them asked me to call FNB so I could verify myself, which I did and then the consultant from your cancellations department then advised me to fill in a disputes form and send it to you.

I also have an email which I recieved that Emakhosini had sent to FNB in regards to my funds.

I have called the Priemier suite today to find out of my dispute form was received and was instead told I will recieve an automated response when i send an email to the disputes team, I would recieve a text with a reference number which I never received any of those.

Can someone kindly advice what one needs to do to recieve the best and efficient service from FNB.

Kindly please assist me. All I need is my money.

Thank you,

Kind Regards,

Wonga Nkosi