My money

Kindly please be adviced that I previously logged a complaint in regards to my R900 being taken by Shoprite, I have since been told back to Shoprite and ask them to reverse the amount using their speed point. I am still battling up until this day in regards to getting my R900 back. Shoprite says they cannot do that and have never heared of them reversing a transaction using their speed point. I am sitting here and going back to my bank and asking for them for intervention as this is alot of money that has gone missing from my account and nobody wants to take charge of this. I am battling to get my own money back. This is really frustrating. Can someone intervene on this