My money

I am really so fed up with FNB right now. It's been a week of ups and downs and people who keep shifting the blame on other people and not taking the brand name FNB seriously. I have logged numerous complaints and it seems no one is serious and knows what customer service is. 1. My business account being on hold and consultants blaming Direct Channel for putting it on hold. I mean I am an FNB customer and don't know who or what direct channel does. 2. My card being faulty and being told I would receive a new card and would not be charged for that card, boom I wake up and have been charged R100 for a replacement card. 3. Shoprite taking money from my account and I end up suffering as the customer, my debit orders are bouncing back and I'm being charged R100 for each debit order that bounces back. What is going on with FNB? 4. Being charged account fees for an inactive business account. I'm so disappointed in a brand that I always trusted, even had my family start using FNB. I think I have made the biggest mistake. All my complaints have been going on for a week now. What does one need to do to get help? Should I go into a branch and throw a scene so everyone knows how FNB operates, should one, call the media and go to the FSB or NCC. This is not one. I need this sorted out.