My money

I called FNB Business Banking in regards to charges that went off my business account for an inactive account. I was assisted by a lady called Bongie Mkhwa**** who assured me that this would be sorted out within 24hoirs after she has loaded the reversal to be made with their billings department. I called this morning to do a follow up since the reversal was not made as yet and spoke to a gentle man whom I forgot his name who assured me he would escalate it to Bongie and ask that she called me and asked her team leader to follow up with that department. I am still waiting for Bongies call whom was supposed to call me at 8h30 - 8h45. It's been more that 24hours, actually going to 30hours now. This needs to be sorted out. What is really going on with FNB, you just take people's money and think it's okay for people to wait for your turn around times. I have lost so much hope in FNB.