My mom is sick, inconvenience service

Morning, i invested 30 000 in to 7 days notice with FNB. on the 7 i chatted with agent through their online app where i was requesting for funds since my mother is sick. I was told that i cant get funds immediately, but i must do 7 days notice, or call investment department. I did a notice on the 7th of 20000 and i received an sms that i will receive funds on the 14 around 12h00. Since my mother was seriously sick i called FNB client care where an agent deleted my loaded notice trying to close an account thinking she will give me funds immediately. But she failed and transferred my call to someone else. I came to realize that my notice is deleted i closed the account from the app anf request for my notice to be loaded so that i can get cash on 14 since my mom is sick. Now im told i will receive funds on theb 16 due to their *********** consultant. I need money today as i did the notice on the right date. My mother die just because of someone who deleted my notice due to lack of knowledge.