My Massive Rant - FNB - Headaches With Unreliable Systems

So I will not even lie that this has me in stitches.

I wish I could be nice about my irritation regarding the matter but I simply cannot anymore.

Here is wishing enough people read this review and FNB and actually takes their fingers out of their backsides; the application is down more than it is up and at the most inconvenient of times.

Gets me each time when ever it is payment runs which I guess a multi-billion if not trillion rand company cannot afford a proper infrastructure to actually withstand the demand, however when I cannot see transfers. Then they suddenly become available to view and you see some other ******* company is trying to pull a fast one on you.

I became annoyed and I imagine anyone would, I cannot reverse it systems are down, proceed to navigate to the web version of it thinking maybe it is just the app that is down and no same issue.

This is where my humorous moment is I wanted to just mention to FNB that this is annoying how often their boasted about application is down so often which yes has great features.

BUT HOW CAN I USE THE FEATURES IF THEY ARE ALWAYS DOWN AND THE PEOPLE I CALL ARE SUB PAR IF NOT BELOW.

This is however a generalisation I have had 3 if not at least 2 good interactions with FNB agents from the many thus far. The staff and the reliability of the application is putting this company in what I can say being the lowest of my low right now.

Agents never know who to talk to or what to tell clients, I can say I have been sent to almost every callable department and still no idea what any of them do because each agent says something different.

Send in requests and it is ignored, brushed aside with some ******* email comment, that even if you reply back directly to the person I HAVE ONLY HAD ONE REPLY! This goes back about 2 years ago mostly moved on, but wow your complaints portal on the application was down even.

I digressed too much, your applications complaints portal is down. I am impressed.

You will likely do nothing because you probably have the same type of higher ups, add more features but cut costs in half for the support, lazy support and customer complaints are generically rep**** to.

If there were better options, not that I have looked a whole lot to be honest.

But if there are better options out there I will be leaving quickly I am sick of FNB and the bad vs good is not worth the benefits.

The benefits and programs that FNB has to help you make money is always great but not when a moments decision can be the deciding factor of a loss or profit.

Debit order goes off eventually I cannot reverse it because system is down and FNB will just not really care, this is the experience I have had before.

When your system is working though it does 90% of what I want to do when I get that 1% of your staff that I can eventually speak to that knows what they are doing.