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Maripa M

1 reviews | Active since Mar 2018

23 Mar 2018, 18:41

My life story with the terrible FNB

I complained about my phone that I bought through FNB that is now dead. I told them that the 12th month is on the 21 March and they waited until the 21st to pass so that my warranty to expire. I pay 400 plus on their services because I'm their "private banker" I have my private clients cheque and credit card there my FNB cell contract loans and wesbank my life cover and share investments there And my iphone is ending the relationship I had with them for 14 years now. Eversince I started with thi FNB connect story its the worst experience I have ever had with a cellphone network. I'm really tired of the continued fights with their bankers consultants and the bank in general.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2018, 09:50
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

*** (option one)