My issues with FNB

Dear FNB,

Within the past 24 hours, I have experience some of the worst customer service within my professional history.

I have been endeavouring with FNB regarding business solutions and products for several weeks now and have been brought full circle, with nothing to show for it.

***** was committed on my Business Account on Sunday 20th November at 19:42 PM, I did not receive an OTP or inContact notification for the confirmation of the transaction. I was on the phone for over an Hour and a Half on Monday the 21st of November and was routed through the following departments with the final department ending my call without solution, *****, Business Solutions, 3D Secure, Business Online. The call logs are available, and all the relevant information has been provided to FNB.

The attitude and lack of respect I have been shown from employees are enough grounds for my departure from FNB, but my true gripe comes from the shameless and consistent passing of the buck between employees of FNB, whilst completely disregarding the needs of the client.

Two key issues I would like to point out: • The business managers have not been available in the branches for the past several weeks, I have had several issues that need to be addressed and have only seen then a single time. When enquiring as to their whereabouts with the staff, they admitted they are very rarely in the office • Secondly, I was in an FNB branch for over an hour yesterday, without any assistance. Instead, I was directed to a phone, where the bank personal watched me struggle and get passed between operators and divisions.