my issue is still not fixef

hi im a private client at fnb ive never received an assistance from my banker and i didnt even know my banker up until on wensday. where by i had an a problem wigh my account spoken to a consultant by the name of vuyisile masina. i explained to the lady my query and she said yes the transaction happenned twice she then emailed me a dispute form. i enen asked who my banker is she gave me the details of my banker the next day i emailed my banker the dispute form , which was on wensday the 30th jan 2018. The next day i received a call from from tshegofatso who was not even patient enough with me she asked if i can log in on my knline banking i told her that i can only view on my cellphone so apparently she wanted me to open a laptop and open the online there. i explained that i dobt have it with me , she said she can not assist any further because i can be on the same page with her i then asked her to transfer me to vuyisile as shd was very helpful the other day. i was then transfered to vuyisile who now changed the story about the transaction and i kept on asking vuyisile that i dont have an overdraft y is my account always going on a negative and can i really go to purchase thingx if i know that i dont have credit available. she said shes going to ask her manager then i was told that its my responsibility to always use mg card if theres money on it 1st of all we get sms that tells us the availability of money in our accounts still they couldnt explain anything. ive sent an email to my banker as they said she will be in touch with me. she hasnt gof back to me since i sent messages to her. ive asked them to change my banker who has never been so helpful to me or it will be wiser if i cancel all my accounts with fnb . as its just eating our money. the nice thing is ive got records as i was talking to the consultants.