My husband was withdrawing money from an ATM in Menlyn instead of the ATM giving him money it swallowed the money

My husband was withdrawing money from an ATM in Menlyn instead of the ATM giving him money it swallowed the money.He went inside the branch they told him after 72 hours money will be paid back.After 72 hours the was no money he went back they told him after 7 days.After 7 days they are telling him by the 7th of August he will get his money.His hard earned money they has caused us a lot of stress someone is not doing their job.