My FNB nightmare, how can we terrorise you. Greedy unprofessional rude people

This must be one of worst Nightmare of banking with FNB how can we terrorise you. On the 28th of May 2018 I was in a serious Car Accident, my phones ****** by watch byers, traumatised. I got up on the 4th of June 2018, I went to ATM to get some cash so I buy pills. It said account frozen, got back to the house slept again as I was unwell, shaken from the accident. On the 12th of June 2018 I force myself n crawl to office, I got a call from FNB your account was frozen we received a complaint from a certain Lady she paid to your account R1500, OK I call my friend he borrowed me that money n I sent proof of refund to both the lady n FNB until today when I go to FNB all I get is stories n lies even though I did what they asked for, FNB can lie like a bunch of highly trained *********. You can keep my money it was almost R10000 now its R5000 something, this ******