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julian N
1 reviews | Active since Nov 2017
20 Feb 2019, 20:16
MY FNB GOLD CHEQUE CARD DIGITS ON THE FRONT OF MY CARD IS NOT RIGHT.
Been experiencing a problem with my fnb gold cheque card as when ever I need to key in the last 6 digits of the card as well as my pin number the voice recording states authorization does not meet the criteria. This issue is has been an on going situation for over a year now. However I cannot activate my e bucks rewards card due to my issue with my gold cheque card. This afternoon I called e bucks to activate my rewards card the requirement was the last 6 digits followed by the pin and it did not work. The FNB STAFF ARE ALWAYS FRIENDLY AND I DO APPRECIATE THEIR HELP BUT TO TODAY I WAS REALLY DISSAPPOINTED AS I PERSONALLY FEEL FNB'S IT DEPT NEEDS TO SORT MY GOLD CHEQUE CARD DIGITS. THANK YOU.
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Replies (1)FNB (First National Bank)'s replyOfficial
21 Feb 2019, 09:32Good Day Julian Naiker
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply21 Feb 2019, 09:32
Official
Good Day Julian Naiker
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
