My FNB de*****ed non insurance claim.

Hi Peter, in 2005-6 i made 2 loans at FNB for around R5 ********** fully insured cover for death injury on duty and retentchment or dismissal. Of which in October of 2007 i was retrenched dew to job completion after 10 years,you see my pension company wants us to continue remaining active i could only hav jobs half my worths of R15000, so therefore i then immediately informed FNB Port Alfred Main Str branch of my retrentchment and ask them to assist me with insuranc to settle the balance of R11800 remaining the 12forms were filled out and it was prosses to head office for review and that was it i thought but 3 years later i received threatning txts upon txts, for furthermore some1 in FNB had paid 3 times in last 11 years an closed amount just 1 month prior to blacklisting ended but im still blacklisted. Why did i pay insurance sign insured documents with loan applications Peter if they did not claim. They lost the document to head office never told m only found out year before last i then went to my lawyers they suggested i settle i wont its not my fault. Please help Peter Thankyou God bless